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We are here to assist you.

We’d love to hear from you! Whether you have questions, feedback, or need assistance, our team is here to help. Reach out to us for inquiries about our products, services, or anything else on your mind.

Ways to Get in Touch:

Email us: onepercentertribe@gmail.com
Follow us on Instagram: @o.n.e.percenter
WhatsApp contact: +91-9220622196

We aim to respond to all messages within 24-48 hours. Your voice helps us grow—thank you for connecting!

How do I initiate a return or exchange?

To start a return or exchange:

Contact us on Instagram @o.n.e.percenter or email onepercenterhelp@gmail.com.
Mention the reason for return and share an uncut, unedited unboxing video.
Returns without the unboxing video will not be accepted.

Important:

Issues like damaged, defective, or wrong products must be reported within 24 hours of delivery.
Requests made for return and exchange after 48 hours will not be entertained.

CHECK FOR MORE INFORMATION return and exchange AND shipping policy

What is the refund process timeline?

After receiving and inspecting your return, the refund will be processed to your original payment method within 5–10 business days.

CHECK FOR MORE INFORMATION return and exchange AND shipping policy

Can I cancel my order?

Before Dispatch: You can cancel if your order has not yet been dispatched.
After Dispatch: Orders that are already dispatched cannot be cancelled.

CHECK FOR MORE INFORMATION return and exchange AND shipping policy

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